Shipping policy

When do I receive my order?
Regular shipping usually takes 5-7 business days after placing an order for delivery.
DPD couriers do not ship on holidays or weekends. These days do not count as shipping days when referring to a shipment taking 5-7 business days for delivery.

I am missing a product from my order, what should I do?
Our orders are all checked and barcoded int he warehouse for accuracy however int he unlikely case that you are missing a product from your order:
Please check the entire shipment box and its contents and compare the order received with your packing slip. If you are still missing a product, please contact your local Customer Service with the order number and list of any missing products. GR8TanOrders@sharoncomrie.training
If the delivery box arrived damaged enough that a product could have fallen out, please email your local Customer Service with a photograph of the damaged box. You will also need to provide the order number and list of any items missing. Please keep the delivery box for the courier to pick up for damage claims.
I have received the wrong product(s) in my order, what do I do?
If you have received an incorrect product, we recommend that you contact your local Customer Service and let the representative know the details of your order and they will assist you further.

My order arrived damaged, what do I do?
If your products arrived damaged, please email your local Customer Service with a photograph of the damaged items together in one shot. You will also need to provide the order number and list of damaged items.
If your products arrived damaged as well as the delivery box, please email your local Customer Service with a photograph of the damaged items together in one shot. You will also need to provide the order number and list of damaged items. The courier also asks that you place all damaged items back in the box and seal it up for them to pick up and raise a damage claim.

I haven’t received my order, how do I find it?
The courier may decide that delivering to your neighbours is a safe alternative when you are not home to receive the parcel. Please check with your neighbours before contacting your local Customer Support or courier service.
If the Tracking information shows your order as delivered and you do not have it or that it is being returned to our warehouse, please contact your local Customer Support office for assistance on a replacement.